Collaborative Method to Maintain Business Process Models Updated

Nuno Castela1, Paulo Dias2, Marielba Zacarias3 and José Tribolet4

  1. Center for Organizational Design and Engineering, INESC INOVAÇÃO, Polytechnic Institute of Castelo Branco, Technology School, Av. Empresário, 6000-767 Castelo Branco, Portugal
    Rua Alves Redol, nº 9, 1000-029 Lisbon, Portugal
    ncastela@ipcb.pt
  2. Polytechnic Institute of Castelo Branco, Av. Pedro Álvares Cabral n.º 12
    6000-084 Castelo Branco, Portugal
    paulo.dias@ipcb.pt
  3. Center for Organizational Design and Engineering, INESC INOVAÇÃO, Research Center for Spatial and Organizational Dynamics, University of Algarve, Campus de Gambelas, 8005-139 Faro, Portugal
    Rua Alves Redol, nº 9, 1000-029 Lisbon, Portugal
    mzacaria@ualg.pt
  4. Center for Organizational Design and Engineering, INESC INOVAÇÃO, Dep. of Computer Science and Engineering, IST, University of Lisbon, Campus Alameda, Av. Rovisco Pais, 1, 1049-001 Lisbon, Portugal
    Rua Alves Redol, nº 9, 1000-029 Lisbon, Portugal
    jose.tribolet@inesc.pt

Abstract

Business process models are often forgotten after their creation and its representation is not usually updated. This appears to be negative as processes evolve over time. This paper discusses the issue of business process models maintenance through the definition of a collaborative method that creates interaction contexts enabling business actors to discuss about business processes, sharing business knowledge. The collaboration method extends the discussion about existing process representations to all stakeholders promoting their update. This collaborative method contributes to improve business process models, allowing updates based in change proposals and discussions, using a groupware tool that was developed. Four case studies were developed in real organizational environment. We came to the conclusion that the defined method and the developed tool can help organizations to maintain a business process model updated based on the inputs and consequent discussions taken by the organizational actors who participate in the processes.

Key words

Collaborative Business Process Updating Method, Groupware Modeling Tool, Shared Business Process Models

Digital Object Identifier (DOI)

https://doi.org/10.2298/CSIS130117031C

Publication information

Volume 11, Issue 2 (June 2014)
Year of Publication: 2014
ISSN: 1820-0214 (Print) 2406-1018 (Online)
Publisher: ComSIS Consortium

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How to cite

Castela, N., Dias, P., Zacarias, M., Tribolet, J.: Collaborative Method to Maintain Business Process Models Updated. Computer Science and Information Systems, Vol. 11, No. 2, 461–480. (2014)